Rogers Customer Care...Yeah right!!!

So earlier this week I called Rogers Cable to talk to them about possibly downgrading my cell phone plan. I talked to someone (can't remember his name so I'll call him Mike) and he told me all about a lower plan I agreed and then was transferred to Client Relations to ask them about taking the 4 months I have left on a contract on a 2nd cell phone I have and adding it to the end of the term on the phone I do use. Erin from client relations gave me a lecture about responsibility and contracts. I explained from where I was looking at it they weren't losing anything they would still be paid their 4 months. Erin put on hold and came back to me moments later telling me the plan change that was ready to go into effect on my phone was a 2 year contract. I informed Erin that the fundamental problems with Rogers were getting wrong information or getting no information at all. I told him Mike had signed me up but had failed to mention that this was a 2 year agreement. Erin agreed to cancel the request Erin also agreed to cancel my 2nd cell phone effective Feb 15th 2005 and extend the term on the phone I use till October 15th 2005. I asked him to confirm for me in writing....Erin was shocked and outraged ! I was told by Erin that if he didn't know how to do his job and keep his promises that he wouldn't still be working for Rogers. I apologized to Erin for hurting his feelings however I did remind him if I was a little untrusting that was because Mike had signed me up for a 2 yr plan without telling me......I only ended up with 2 phones cause someone at the 1-800 number told me the 2nd phone was a 1 yr contract....and that it took the 6 hours worth of calls to get my voice mail to work. Does anyone have similar tales of "excellent" customer service compliments of Rogers??? Brenda I know you do!!!

Double The Trouble !!!!

These are my 2 little guys. The cat is Gollum and the ferret is Frodo. (Can you tell I like Lord of the Rings) You'll hear alot about them cause they do all kinds of funny stuff. The cat has kind of a miserablepersonality kinda like a good looking guy who knows it but the ferret has a huge personality and honestly i wouldn't trade them for anything

Hello, This is me. Ok Ok I know I look serious but honestly I smile, I laugh, and I have all my teeth lol I just like taking the pictures instead of being in them

Gulp...the plunge

Hello Bloggers,

I have been posting on a friends web log for quite sometime and decided it was time to commit...It's time I have my own. I'm ready for the commitment (I think)